I hate Xbox Customer Support! Options

[Ryusaki]

Stupid Xbox Customer Support. My Xbox 360 conviniently breaks like a week before Oblivion comes out. So I call them up, they fill out a repair report and send me a box so I can send it back to them. The box came fast, and I figured I might be playing Oblivion by it's release (A sticker on the box said it would be returned to me after 2-3 business days.)

So now two weeks have passed and I still have not received my Xbox. I called them up and they try searching all my info, they cant even find the repair report or evidence that I had even registered with them. There was pretty much nothing they could do cuz it was like I never even called them. Yet they sent me a box to put my xbox 360 in somehow. No I dont know what Im gonna do. I guess they're obligated to replace it if it really is lost. I dunno I just needed to vent some anger....

[ThePerson98]

Ive never been in a situation like this, must really suck. Hope MS doesnt play dumb...for too long.

[Zelda_Zealot]

A friend of mine had to send his out too, it is supposted to be here by this weekedn, let hope they don't screw him over too!

[1234king]

damn customer support (excuse my french), the same thing happened to me with my xbox when i was waiting for halo 1. it broke 4 days before the realese and i called xbox support and they told me that they would send me a box and it would be there tomorrow. a week pastd and i still didint even get the box. so i called them up and they told me that there isnt a record of them sending me a box. but the whole thing cleared up and i got a new xbox in 2 weeks.

[Volsung]

Microsoft is a big company. They are going to hamster with the little guy. I feel bad for you. I hope you get your console back.

[Kora]

Last year, I had been debating on wether I should buy a computer or a console. I guess the cases above proved that I was right with the first choice.