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Project: Stave off potential disaster Status: Potentially solved (crosses finger)
When it rains, it pours, as they say. As if this past Saturday's deep lawn tire-rut dilemma (detailed elsewhere) wasn't enough, a new catastrophe reared its ugly head early yesterday evening. It began thus:
I seldom use Brave Browser on my Primary PC, though it is my second PC's primary browser. There are, however, certain things Brave handles better than Firefox, the printing of some emails among them. One such email arrived in my inbox yesterday. A receipt for a Train Simulator DLC purchased earlier in the day.
Having not launched Brave (on this PC) is quite a while, it had passed the two-week mark and been automatically signed out. No biggie, thought I. I sometimes have trouble signing in with Firefox (not recently, thankfully). Brave, on the other hand, signs in sans issue, barring user error.
Yesterday it didn't. I attempted to sign in as I always do. Now, with email address and password submitted, instead of opening my email client I'm greeted with a screen, stating that my account verification info needs updating. One of the two now-required fields is entry of my mobile-phone number. I neither have nor want one. Nothing I tried allowed me to bypass the mobile phone requirement.
Oddly, I could still sign in to myATT without issue on Brave. Which was of no help as there is no link to my email from there.
Lengthy web searches found others with this issue, though all discussions I unearthed were around four years old. Nothing I read provided a simple, ironclad solution. I eventually admitted defeat and called AT&T customer service. After several failed attempts to reach a live rep, I at last fooled the automated response system into transferring me.
There followed a LONG two-way discussion, the rep attempting to track down and solve the snafu. Turns out that, due to a recent policy change, the requirement to provide account verification info that isn't either an ATT email address or VoIP phone can not be bypassed.The most that could be done was for the rep to do something behind the scenes that allowed me to sign in at that particular time, but not again. Which only postpones the inevitable. No email access. Leaving me dead in the water for a good number of official interactions, such as ordering medicine via the military.
Then, when things looked to be drawing to an unsatisfactory close, the rep said to hang on. He had contacted another ATT section about my issue. A response had just been received. My account was now set so that, when the fatal verification screen appeared, I was to attempt to submit it with nothing in the mobile phone field. Several failed submissions later, lo and behold, an option appeared immediately below that accursed field. An option that allows entry of an email address. I was told to enter my AT&T email address, and warned that this was a short-term bandage only. Should I need to actually have my account verified for any reason, the AT&T address would not be accepted. At that point, my account would be locked, with nothing further they could (or would) do for me.
The solution, the rep said, was to sign up for an email account with someone else, then, at myATT, replace the AT&T address with the new, non AT&T email address. This was acceptable to me. It HAD to be acceptable. Certainly preferable to spending money on a mobile phone and plan that I'd likely not use enough to justify the expense.
My initial thought was to go with gmail. I have a Google account, after all. I believe it was required during YouTube channel creation. Now far past my normal bedtime, brain fried, enough was enough. I shut down both computers and retired to the sofa.
First thing this morning, I resumed my investigation. In the end, gmail required changes I did not wish to enact. I instead settled on the free version of ProtonMail. Sign up was easy. There, thankfully, we are given a choice between mobile phone and email verification from the get go. Since I already have AT&T email, that's what I chose. Once my new account had been verified, I returned to myATT and edited my profile to include the new ProtonMail address. AT&T sent verification email with code, Once submitted and approved, I was in theory good to go, with no fear of being unable to sign in or having my account locked. Indeed, I signed in on Brave not long afterward. Is this the end of it? Time will tell. I hope so, but am not holding my breath.
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