I've never had a problem with the company myself. In fact, they pretty much know me by sight, and some by name. Though wiht all businesses, one should be cautious as they all may have some idiot to do the calling who can't dial a phone number correctly. To help prevent this, when it comes close to the release time, I start checking with the store every so often to see if there are any release date uppdates.

Helps keep me, and the game I've ordered, in their minds.
Chiglet

To the Void we all shall go...